Email is one channel, but BrandJet AI lets you reach prospects on five more: LinkedIn, X, Instagram, WhatsApp, and Telegram. Each one runs through its own connection flow because each provider has different requirements. This article walks through all five.
If you only need email, you can skip this article and read Connect your email instead. If you plan to send LinkedIn invites, DM on Instagram or X, or chat on WhatsApp and Telegram, read on.
How social channels are different from email
Social channels do not use warmup, but they do have strict daily activity limits set by the providers themselves. BrandJet AI respects those limits so your account does not get flagged. A typical LinkedIn account, for example, is limited to about twenty connection requests per day and around one hundred messages per day. Instagram and X have lower DM limits. WhatsApp and Telegram are higher but still finite.
When you build a campaign step that uses a social channel, BrandJet AI throttles the sends and spreads them across the day to keep activity looking natural. You do not need to manage this yourself.
Connect LinkedIn
LinkedIn supports personal accounts and Sales Navigator accounts. The flow is the same for both.
From the sidebar, click Accounts, then click Add account, then pick LinkedIn.
A login window opens. Sign in with your LinkedIn email and password.
If LinkedIn asks for a verification code by email or SMS, complete it in the window.
If LinkedIn shows a security challenge (CAPTCHA, phone verification, or a checkpoint screen), complete it. You may need to log in to LinkedIn from a normal browser first to clear pending checks, then come back.
Once LinkedIn accepts the login, the account appears in Accounts. Profile picture, name, and connection count are pulled in automatically.
If you have Sales Navigator, the integration also unlocks Sales Navigator search inside Lead Collection. There is no extra setup. Just connect the same LinkedIn account.
If your LinkedIn account is brand new and has been used very little, the connection may succeed but the account may be paused for a few days while LinkedIn warms it up internally. This is normal. You can still load the account into a campaign. Just expect the first sends to wait.
If your account loses its session later (LinkedIn shows it as logged out somewhere else, or you change your password), click Reconnect on the card and sign in again. You do not need to delete and recreate the account.
Connect X (formerly Twitter)
X supports both personal and business accounts. Use the account you want to send DMs from.
From the sidebar, click Accounts, then click Add account, then pick X.
A login window opens. Sign in with the X account.
Approve the requested permissions.
The account appears in Accounts with the profile name and handle.
X has the tightest DM limits of any channel. New accounts are limited to a small number of DMs per day. Older accounts in good standing can send more. BrandJet AI will not push the account past its safe ceiling, so do not be alarmed if your campaign sends slowly through X.
For brand monitoring and AI Agents that reply to X mentions, that is a separate connection inside Brand Monitoring. Connecting X here is only for outbound DMs in campaigns.
Connect Instagram
Instagram requires a personal or business account. Creator accounts also work.
From the sidebar, click Accounts, then click Add account, then pick Instagram.
A login window opens. Sign in with your Instagram credentials.
If Instagram asks for a verification code, complete it.
If Instagram shows a Login activity confirmation in your other Instagram session, approve it. This step is the most common reason Instagram connections fail. Open the Instagram app on your phone, accept the new login, then retry.
Once approved, the account appears in Accounts.
Instagram is the channel most likely to disconnect on its own. The provider routinely terminates sessions if it sees unusual patterns. Reconnecting is the same flow as the first connection. If Instagram has temporarily restricted the account (you can check this by trying to send a DM from the Instagram app itself), wait twenty four hours before reconnecting.
Connect WhatsApp
WhatsApp uses a QR code pairing flow.
From the sidebar, click Accounts, then click Add account, then pick WhatsApp.
BrandJet AI shows a QR code on the screen.
On your phone, open WhatsApp, go to Settings, tap Linked devices, then tap Link a device.
Point your phone at the QR code on screen.
WhatsApp pairs the account. Your name and profile picture appear in Accounts.
The phone you paired with does not have to stay online for BrandJet AI to send messages, but it does have to come online at least once every fourteen days. If it stays offline longer than that, WhatsApp may drop the linked session and you will need to repair the QR code.
WhatsApp has a strict policy against unsolicited messages and uses behavioral signals to detect spam. The accounts most likely to get a temporary ban are brand new numbers with no contacts and no profile picture. Use a number you have used personally for a while, set a profile picture and an About line, and keep daily sends modest.
Connect Telegram
Telegram pairs by phone verification.
From the sidebar, click Accounts, then click Add account, then pick Telegram.
Enter the phone number associated with your Telegram account, including the country code.
Telegram sends a verification code to your existing Telegram client (on your phone or desktop). Enter the code in BrandJet AI.
If your account has two factor authentication enabled, also enter your Telegram password.
The account appears in Accounts.
Telegram does not impose the kind of session timeouts that Instagram does, so once it is connected, it usually stays connected. If you change your two factor password, you will need to reconnect.
Reconnect a broken social account
The Reconnect button on the account card is the right tool for almost every social channel issue. The flow is the same as the original connection.
Three things to try in order:
Click Reconnect on the card. Sign back in.
If that fails, log in to the channel itself from a normal browser or app. Clear any pending security checks (CAPTCHA, login confirmation, phone challenge). Then click Reconnect again.
If that still fails and the channel says your account is temporarily restricted, wait twenty four hours, then try once more.
If a reconnect succeeds but campaigns are still not sending, the account is likely in cooldown after a previous restriction. Cooldowns clear automatically once the channel decides the account is safe again.
What to do next
With at least one social account connected, head to Create a multichannel campaign. If you want to mix email with social, also connect at least one email account from Connect your email.