When a sending account disconnects mid-campaign — OAuth revoked, LinkedIn cookie expired, WhatsApp temporarily banned — BrandJet pauses sends through that account but keeps the campaign running on the other connected accounts. Here is how to reconnect cleanly and pick up where you left off.
How BrandJet handles a mid-campaign disconnect
The account is marked unhealthy in Accounts with a specific error.
The orchestrator skips that account for the rest of the day and routes pending sends to the other healthy accounts on the campaign.
Messages that absolutely had to go from the disconnected account (because of preferred-account mapping for a particular lead) get a small delay rather than being immediately marked failed.
How to reconnect
Open the affected account in Accounts → Email or Accounts → Social.
Click Reconnect. Follow the provider auth flow.
The account is verified automatically. Once green, it rejoins the rotation on the next send cycle.
You do not need to re-add the account to the campaign or rebuild the sequence. BrandJet remembers which campaigns the account belonged to and reattaches it.
What about messages that were skipped while the account was down?
Skipped messages are not retried automatically. To re-send them:
Open the campaign Activity log.
Filter by status = Skipped.
Select the rows you want to retry and click Re-run step. BrandJet sets the step back to Pending; the next send cycle picks it up using the now-reconnected account.
Preferred account mapping
For campaigns with multiple sequence steps, BrandJet maps each lead to a specific sending account on the first step and keeps using that same account for follow-ups. This prevents the first email from Alice, follow-up from Bob problem that confuses recipients.
If a mapped account goes down mid-sequence, the follow-up for that lead waits for the mapped account to come back. The lead is not silently rerouted to a different sender (which would break the conversation).
When to manually reassign accounts
If a disconnected account is gone for good — for example a Workspace mailbox that was suspended — you can manually reassign affected leads to a new account:
Open the campaign.
Go to Sending accounts, remove the dead account, and add the new one.
Click Re-map leads. Pick the dead account as the source and the new account as the target.
Confirm. Pending steps on affected leads switch sender; finished steps stay attributed to the original account in analytics.
Reconnecting LinkedIn or social accounts
The same flow applies. After a LinkedIn cookie refresh or WhatsApp QR rescan:
Reduce the campaign daily volume on that channel by 50% for a week.
Avoid sending the first message immediately — let warmup or normal activity prime the account for at least 24 hours.
Frequently disconnected accounts
If the same account keeps disconnecting, the cause is usually upstream:
OAuth keeps getting revoked — check whether an admin security policy auto-revokes third-party apps.
LinkedIn cookie keeps expiring — too much VPN switching, log in from a stable network.
WhatsApp keeps disconnecting — your Linked Devices list on the phone has too many sessions; remove old ones.