If you added a domain to BrandJet and saw confusing combinations like Not propagated next to Active, or Domain already exists after you removed it, this article explains what is happening and how to fix it.
Not propagated but the domain shows Active
These two statuses describe different things:
Active means the domain is enabled in BrandJet and assigned to your workspace.
Propagated means BrandJet has successfully resolved your DNS records from at least three public resolvers around the world.
A domain can be Active but not yet Propagated for the first few hours after a DNS change. Once propagation is confirmed, the badge flips to Verified and tracking links start working.
How long propagation takes
Most DNS changes propagate within 15 to 60 minutes.
If your DNS host uses a long TTL (typically 3600 or 86400 seconds), it can take up to 24 hours.
BrandJet rechecks automatically every 30 minutes. You can force an immediate recheck from Settings → Domains → Recheck.
Domain already exists after I removed it
The domain still has at least one reference somewhere in your workspace. Most often:
An inbox still uses a sending alias on the domain.
The domain is referenced as a tracking CNAME on another active campaign.
The domain was added in a different workspace you own, and BrandJet enforces global uniqueness across your workspaces.
A pending delete is still in a 7-day grace period.
How to fully remove a domain
Find the inbox or campaign still using it. Look under Accounts → Email for any inbox with the domain in the address.
Disconnect or move those references first.
Under Settings → Domains, click Remove. We mark it for deletion immediately.
If you see Already in grace period, click Cancel deletion first, then remove again. Some flows leave the grace marker in place.
If a removal still fails with Domain already exists, check your other workspaces. We will block re-adding a domain that is already attached anywhere in your account.
I reconnected a domain — now what?
Reconnecting reuses the same DNS records. BrandJet generates a new internal domain ID for tracking purposes, so:
Update active campaigns to point to the new domain reference.
Old tracked links from previous campaigns continue to work because the CNAME has not changed.
If your DNS is hosted by your provider
Some providers (Google Domains, Squarespace, GoDaddy) cache aggressively. After editing DNS, give it at least 60 minutes before reporting a propagation issue. A tool like dnschecker.org will tell you which resolvers are seeing your new records and which are still serving stale ones.
Still stuck?
Open a ticket with the domain name, the records you set, and a screenshot of Settings → Domains for that row. We can inspect what BrandJet sees versus what your DNS host is publishing.